Make a Claim

1. Download and print out the .PDF of the claim form. Download Claim Form Here
   
   
2. Fill out the top portion (Part 1) of the form. Please make sure you provide all required information and print clearly.
   
   
3. Bring the claim form to your veterinarian to fill in Part 2 of the form and sign.
   Note: Ask your veterinarian if they are using EVE (Online insurance claims filing for veterinary hospitals and clinics.)
   
   
4. Sign and date your claim form before you fax or mail it in.
   
   PTZ Insurance Agency, Ltd.
   P.O. Box 2150 , Buffalo, NY 14240-2150
   
   Phone: 1-866-432-6299
   Fax: 1-866-369-PETS (7387)
   
   Call Center Hours
   (Central Time)
   8:00am to 11:00pm (Mon-Fri)
   9:00am to 7:00pm (Sat)
   
   Administration Hours
   (Central Time)
   8:00am to 8:00pm (Mon-Fri)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.

Plan for the future - the accidents and illnesses that happen to your dog or cat cannot be anticipated and are always unexpected. Although many people avoid thinking about their pet getting sick until it actually happens – the time to think about it is NOW.